Chefs Marche (hereinafter referred to as "Company," "We," "Us," or "Our") operates the e-commerce website chefsmarche.com and is committed to protecting the privacy of its users, who are primarily hotels, restaurants, and caterers (HoReCa) (hereinafter referred to as "You" or "Your").
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). We also strive to adhere to the principles and obligations laid out in the Digital Personal Data Protection Act, 2023 (DPDP Act).
We collect personal data to fulfill orders, process payments, and improve Your experience on our B2B platform.
A. Personal Information (Collected for business communication and order fulfillment):
Contact Data: Name, Company Name, Billing and Shipping Addresses, Email Address, and Phone Numbers.
Account Data: Username and Password (encrypted).
Transaction Data: Products purchased, Order history, and Delivery details.
B. Sensitive Personal Data or Information (SPDI) (Collected only when necessary for payment and legal compliance):
Financial Information: Bank account, credit card, or debit card details (collected and processed securely by third-party payment gateways compliant with RBI guidelines).
Biometric Information: (Only if collected, e.g., for employee/delivery management. State explicitly if collected.)
C. Usage Data (Collected automatically to improve the service):
IP Address, Browser type and version, Pages visited, Time and date of visit, and other diagnostic data.
Cookies and Tracking Technologies: We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information, which includes login information, preferences, and browsing behaviour.
We process Your Personal Data for the following purposes:
To Provide and Maintain Our Service: Including monitoring the usage of Our Service.
To Manage Your Account: For registration, managing Your purchases, and processing payments.
For Contract Performance: To execute the purchase contract for the products You have bought.
To Contact You: By email or phone, for essential communication related to the Service, including security updates or informational communications.
To Provide You with News and Offers: Unless You have opted out, we may send you information about new products, services, and offers similar to those You have already purchased.
For Analytics and Improvements: To understand usage trends, detect fraud, and enhance the quality of our product offerings and website.
By using the Service and/or providing Your information, You consent to the collection and use of the information disclosed by You in accordance with this Privacy Policy.
Consent: Your consent is free, specific, informed, and unambiguous. We obtain it through clear affirmative action (e.g., clicking a checkbox or button) before collecting Your data.
Withdrawal of Consent: You have the right to withdraw Your consent at any time for any future processing of Your personal data. To withdraw consent, please contact the Grievance Officer provided in Section 7. Withdrawal of consent may limit our ability to provide certain services.
We may share Your Personal Data with third parties only for the purposes outlined below:
With Service Providers: We may share Your data with vendors who perform services on Our behalf, such as payment processors, logistics and delivery partners, and IT and web hosting providers. These parties are obligated to maintain the confidentiality of Your data.
For Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
For Law Enforcement: Under Indian law, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
With Affiliates and Business Partners: For providing joint content and services.
Security: We have implemented "reasonable security practices and procedures" as required by the SPDI Rules, which include organizational and technical security measures (such as encryption, access controls, and regular audits) to protect Your Personal Data from unauthorized access, loss, or misuse.
Retention: We retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including retaining data to comply with our legal obligations (e.g., tax and accounting laws).
You have the following rights regarding the personal data We hold about You:
Right to Access: The right to obtain a summary of Your personal data being processed.
Right to Correction and Completion: The right to request the correction, completion, or updating of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): The right to request the erasure of Your personal data when the purpose for which it was collected is no longer being served.
Right to Grievance Redressal: The right to approach the Grievance Officer for any concerns regarding Your data.
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details are provided below.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.
Last updated: 24 Sept 2025